Wednesday, September 7, 2011

Modern Communications (Cell Phone Service)

I bought a network extender. I bought it on Amazon for less than 1/3 the (outrageous) price Verizon was asking for the same thing. After some ridiculousness with the delivery process, it arrived. I plugged in all the appropriate cables; all the appropriate lights lit up. It didn't help.

So I got online and search the support database, like the well behaved customer I am. I found nothing remotely useful. So I did the unthinkable: called technical support.

Well, about 40 minutes into this "adventure", I've had my call dropped once, got hung up on once, had my call accidentally rerouted while on hold once, so I've had to start over 3 times. What I've managed to find out is that I need to have a phone number for the extender registered with Verizon - which the guy who first wanted to sell me one did not tell me - and to get that I have to talk to the network extender department. But either the phone gods hate me or the network extender department doesn't actually exist because I have yet to reach them.

45 minutes.

Where's the nearest AT&T office?

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