Showing posts with label competence. Show all posts
Showing posts with label competence. Show all posts

Wednesday, October 13, 2010

These People will be Building Skyscrapers

...and then the instructor said "you guys have heard of oxygen, right?"

To a room full of college-senior civil engineering students.

"You remember electrons? Atoms have electrons?"

And then I cried.

Wednesday, March 10, 2010

An Open Letter (5)

Dear Lady at the DMV,

I'm sorry you're not any good at your job. You seem like a nice lady, and I really didn't mind your slow pace... for the first half hour. The second half hour started to drag a little, though your sunny disposition did help somewhat, as did the promise of concluding my business and not having to return to the DMV for a long, long time.

It was the third half hour that got me. 90 minutes is just too long to stand at a counter at the DMV, especially when you were THISCLOSE to finishing after an hour, and then things went wrong and you had to try again.

So I'm sorry you can't work the computer very well. I'm sorry your coworkers don't seem to like you. I'm sorry you'll likely get fired, because I got the impression that this sort of thing happens a lot and even at the DMV there are (apparently) standards of some kind (though I do find that a little hard to believe). I hope you find a job doing something else - something you can do without quite so many mistakes. But please, please, please never wait on me at the DMV ever again.

Wednesday, May 21, 2008

Like Riding One of Those Damned Two-Wheeled Things

This morning I did something I haven't done in a long time, and didn't (until very recently) think I'd ever do again, certainly not anytime soon. It made me nervous, going into that room. I wasn't sure I'd remember what to do, how things worked. I was less afraid of making a fool of myself than of discovering 1. that I'd completely lost any skill I once supposedly had and 2. that the whole plan I've laid out for the future, which is predicated on me liking and being reasonably good at this, would crumble into tiny pieces around my ankles.

It turns out I didn't need to worry. Sure, I'm a little rusty. I have a bit of homework to do, reviewing. But I kept up. I didn't get lost. I didn't drown. I even did a little extra, voluntary participation. Now when I go back tomorrow I'm pretty sure I'll be OK. Then again, things are bound to get harder sooner or later, so I should probably keep my life vest handy just in case.

And to everyone who told me so - OK. You were right. Happy?

Tuesday, April 1, 2008

29 Horses

Why is competence too much to ask? And why are we expected to be polite to people who can't manage it?

Imagine the following: you arrive at a club to see a band play, and discover that no music will be heard any time soon because the sound guy has thrown up his hands in despair at the "broken" sound system. Apparently no one can figure out how to fix it, and no one thought to tell the bands about it beforehand. But no one is yelling, or even speaking firmly-but-kindly to the sound guy or any other staff member at the club about what appears to be a fiasco in the making. Finally one of the band members steps up and gets things working, and ends up running sound the whole night - all the while being perfectly nice to the people whose jobs he's doing.

Imagine further: one of the musicians that gets on stage before the band you came to see would be more plausible as a character on SNL than as a real person. The songs are bad, the complete lack of charisma or presence of any kind is almost hard to believe. The only things that make it bearable are your friends making snarky comments on either side of you and the guy across the room miming hanging himself. And yet, when this poor girl asks the room "should I play one more, or should I be done?" the meager crowd pauses, understandably, but then assures her that she should indeed play one more.

I'm all for being nice - I think being a genuinely nice person is a great thing. But is this being nice, or is this politeness-out-of-obligation actually the opposite? Is it nice to tell this girl to go on making a fool of herself so we can spend another three and a half minutes making fun of her? Are we doing her any favors by prolonging and reinforcing her delusion that she should, in fact, continue to get up on stages and make these noises for anyone too polite to leave the room? Wouldn't we all be better off - her not least - if we just came out and said that no one liked it?
Think about it. By being polite, we are 1. lying, 2. giving ourselves further opportunity to mock her, 3. setting her up for untold future mockery from future audiences.

And the sound guy: our being polite to him pretty well screws over all future bands who'll be stuck with his incompetence potentially ruining their performances. It might not be as detrimental to him as our similar behavior is to the poor girl who thinks she's a songwriter, but we're really not doing him any favors by letting him continue to be terrible at his job.
Since being polite rather than nice is clearly a bad choice, what does the alternative look like? If we're genuine and straightforward, what sorts of crazy things will happen? Well, maybe the incompetent sound guy will get fired. And maybe the bad songwriter will give up and find another profession. And maybe some guy (or girl) who's been busting his (or her) ass reading books and taking classes and learning from friends how to run sound will get hired instead. And maybe some kid who's been playing the amazing songs he's written on streetcorners and in subway stations will get a chance to take the stage.

"What happens to the incompetents?" you ask. Shouldn't we give them a break? Well, maybe the guy who couldn't run sound will decide that he really wants to learn, and he'll go take a class somewhere and figure it out before he gets himself hired at another sketchy club. And maybe the terrible songwriter will discover that she's actually excellent at writing pretentious greeting cards, and will have a very successful career. And maybe, just maybe, we'll all end up better off.

Because really, who knows how many horses until the end of the world?